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Mpower Web Solutions

How do I return an item?

We'll gladly accept your return of an item given the following policy:

Send an email to info@stuckontools.com within (21) days of receipt of your item. Any requests received outside this window will be reviewed on a case by case basis.

We'll acknowledge receipt of your request and provide a Return Authorization number and additional instruction on how to return your item. No returns will be accepted without a Return Authorization number on the package.

All returns will be credited at the original item sale amount less a 10% restocking fee. If the return is due to an error on our part, we'll refund 100% of the sales price and shipping costs.

The items being returned must:

 be in their original packaging.

 have all original factory documentation, parts, hardware, etc. enclosed.

 not be used, installed, altered or disassembled in any manner.

 not be damaged due to incorrect use or installation.

 be received in the same minimum order quantity as shipped. If you order (1) of something which contains a quantity of (6) (hooks for example), we cannot accept a partial return.

Please ship the item to us, shipping pre-paid and insured. We will not be responsible for packages returned to us that are lost and were not shipped insured.

Once your item is received, it will be inspected to ensure it meets the above criteria. When complete (typically within 48 hours), we will process your refund per the same payment method your order was processed with. If your item does not meet the above criteria, we'll notify you immediately of this issue and begin to work on a mutually acceptable resolution.

If you are requesting a return due to damage in shipment, please immediately contact the shipping company to submit a claim, and then contact us via email info@stuckontools.com or telephone to discuss the situation.  Shipment damage claims must be filed with the shipping company.  We will work with you to help address the situation and provide whatever assistance we can.  StuckOnTools, Inc. cannot be held responsible for shipment damage.

If you are requesting an exchange due to some type product manufacturing defect, and would like a replacement sent out, please follow the return procedure outlined above. We will also submit an 'authorization transaction' against your credit card and ship another item out to you right away. The 'authorization' is not a charge; it's only an approval the credit card company gives us to submit an actual charge at a later date. This charge will be submitted in the event we do not receive your original item within (14) days of our shipping the replacement item to you.

We reserve the right to deny any request to return custom or special orders which were personalized, customized, special build or assembled outside of our normal product catalog. These will be addressed on a case by case basis.